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US ARMY/Call Center Representative
Job DescriptionResponsibilities & Duties *Consistently exhibits behavior and communication skills that demonstrate commitment to superior customer service, including quality, care and concern with each and every internal and external customer. *Demonstrates knowledge of the complete operation of switchboards and follows opening and closing switchboard procedures according to site-specific policies. *Handles all phases of telephone communications, including scheduling in-office appointments, CX appointments, radiology tests and obtains test authorizations. *Routes all calls to appropriate departments and takes accurate and neat messages, and forwards them in a timely manner. *Handles all emergency calls appropriately according to site-specific policies. *Briefs Office Manager of all o


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