Business Function Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels. Job Purpose Responsible for consistently communicating, implementing, and maintaining throughout the organization policies, processes, and systems for managing operational risk in all of the bank's material products, activities, processes and systems consistent with the risk appetite and tolerance as per the