Responsibilities: Assist in onboarding new clients/distributors and setting up required accounts, as well as maintaining all documents and records Conduct new account due diligence and KYC in accordance with the internal policies guidelines and procedures. Maintaining existing client relationship on a daily basis, provide after sales service and supports Help build and maintain a database of client profiles Act as a bridge between the front line staff and the back office for all day-to-day account servicing activities Liaise with both internal and external parties to resolve any account issues Work with the front line staff in responding to ad-hoc client/distributor's requests Prepare the tailor-mad