Position Overview: The Liberty University Athletic Department seeks a Director of Ticket Sales with the responsibility of managing staff and overseeing ticket sales responsibilities for all games (football, men’s & women’s basketball and baseball) to generate new revenue and service existing accounts. The director will be integral in the development of ticket sales & service strategies. This position requires someone who is highly motivated to contribute to the overall ticket sales & service efforts and passionate about staff leadership and development.
Essential Duties & Responsibilities: •Sell tickets through outbound, inbound and renewal sales. Inventory available for sale may include but is not limited to: season tickets, season ticket upgrades, upsells & add-ons, group ticket packages, partial/mini-plan packages, single game tickets, parking, and Flames Club memberships. •Recruit, hire, train, and supervise sales & service staff. •Help to develop and execute season, group, and single ticket sales and marketing plans. •Lead, motivate, develop and retain sales and service staff for future succession. •Lead the day-to-day operations of the sales & service staff and exceeding expectations in revenue generation and customer service. •Grow business each year. •Director will be responsible for personal sales goals and contributing to annual revenue growth. •Prospect and target new sales opportunities to include season tickets and group tickets. •Monitor, manage and evaluate staff performance on an ongoing basis; establish and communicate clear sales revenue and training goals and provide follow up with staff with appropriate feedback and direction for development. •Assist with the creation, planning, communication, and implementation of special ticket plans, projects, promotions and programs. •Assign group parking spaces for home football games. •Ongoing development of New Ticket Sales and Ticket Service program in the following areas: new business generation, season tickets, sales leadership, development of sales & service strategies, sales & service training, development of best practices and results tracking and reporting. •Track and report daily, weekly and monthly sales figures and relevant accountability. •Leads in the development of ticket marketing, promotions, ticket pricing, sales strategies and community ticket/sampling programs, etc. •Assist with identifying and staffing local community events throughout the year. Send cover letter and resume to Robert Goodman - email@example.com and apply on the Liberty University Human Resources site - https://jobs.liberty.edu/postings/36252
Bachelor’s degree in Sport Management or related field.
2-3 years of sports ticket sales experience with a minimum of 1 year in Ticket Sales or Service/Ticketing Management/Team Leader preferred.
Computer proficient (Microsoft Word, Excel, Outlook) and detail-oriented.
Experience with ticketing software and CRM program preferred.
Excellent communication, presentation, and listening skills.
Strong organizational and time management skills.
Professional image and demeanor at all times.
Ability to work well with others and confidence when taking initiative.
Available to work events including home games and special events in evenings and on weekends.
Liberty University is a distinctively Christian university located in Lynchburg, VA. The Athletics Department sponsors 20 NCAA Division 1 sports as a member of the ASUN Conference. The University is the world’s largest evangelical Christian university with 15,000+ on campus student. Founded in 1971, the University’s mission “to produce Christ-centered men and women with the values, knowledge, and skills required to impact tomorrow’s world” is carried out daily through the students, faculty and staff. More information about Liberty University, Liberty Athletics, and Lynchburg, VA is available at www.liberty.edu.