Leads the hiring, training, and supervision of ushers and event staff for athletic events. Ensures a safe, inclusive, and welcoming environment at all athletic events. Collaborates to ensure appropriate staffing levels and address fan needs. Tracks and reconciles expenses related to event and facility operations.

Major Duties

• HR Title for this position is Assistant Director, Event Staffing and Facility.
• Oversees the hiring, training, scheduling, and supervision of ushers, event parking attendants, and other event staff. Evaluates and monitors the effectiveness of services, policies, and procedures. Identifies and resolves operational issues.
• Updates and improves policies and procedures to enhance service delivery.
• Ensures excellent customer service is consistently provided. Collaborates with stakeholders to determine staffing needs for athletic home contests and other events.
• Develops and implements an effective training program focused on customer service, fan engagement, and guest safety.
• Coordinates identification checks and service training for selected individuals in accordance with applicable laws and University policies.
• Serves as the liaison to the business office to ensure accurate processing of expenses to the general ledger.
• Prepares division-specific business documents, submits invoices for payment, and reviews monthly expenses to confirm proper allocation.
• Troubleshoots game day operational needs and collaborates to develop and implement effective solutions.
• Ensures compliance with all applicable University, conference, and national governing body policies and procedures.

  Minimum Qualifications

  • Associate’s degree or two years’ college coursework in a related field from an accredited institution.
  • Three years’ relevant experience.
  • Experience with athletic or large event management.
  • Experience with customer service.
  • Strong interpersonal, written, and verbal communication skills.
  • Ability to work under pressure.
  • Strong organizational skills.
  • Proven attention to detail.
  • Experience with budgeting, tracking hours and expenses.
  • Ability to work irregular shifts and extended hours, including weekends and holidays required.

  Desired Qualifications

  • Experience in reconciling accounts, accounting, or financial management.
  • Management and/or oversight of a large group of employees.
  • Five years’ customer service experience.
  • Five years’ of collegiate or professional stadium and/or large arena event management experience.

  Physical Requirements and Working Conditions

  • Moderate work occasionally working in difficult position or with physical demands such as continuously lifting or moving materials from 25 to 50 pounds and occasionally lifting or moving materials greater than 50 pounds.
  • Work is performed with exposure to any number of elements which may occasionally require some precautions such as safety glasses, protective clothing, ear protection, etc.
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  About Western Michigan University
  Western Michigan University is a learner-centered, research university, building intellectual inquiry and discovery into undergraduate, graduate, and professional programs in a way that fosters knowledge and innovation, and transforms wisdom into action. As a public university, WMU provides leadership in teaching, research, learning, and service, and is committed to enhancing the future of our global citizenry. Nationally and internationally recognized, the University aspires to distinguish itself as learner-centered, discovery-driven, and globally engaged. The synergy of these three pillars enables WMU to be a premier and distinctive university of choice. Western Michigan University offers all students a learning community designed for and dedicated to their success. We are committed to access and affordability, and sustaining an environment in which every student can meet the world head-on and triumph.WMU has more than 250,000 alumni worldwide, living in all 50 U.S. states and some 140 other countries. Of the University's total alumni, about 73 percent —183,831—reside in America and about 51 percent—128,887—reside in Michigan.•The University has a diverse student body, with minor...ity groups making up 23 percent, graduate students 21 percent and international students 8 percent.•Despite its size and complexity, WMU has a 17-to-1 student-to-faculty ratio, two-thirds of undergraduate classes have 30 or fewer students, and undergraduates have ample opportunities to work closely with faculty researchers and artists.•Within three months of graduation, 91 percent of alumni are employed, engaged in military service or full-time volunteer work, or continuing their education; 88 percent are satisfied with their jobs; and 85 percent have jobs related to their degree.•Ranked No. 1 among Top U.S. Sales Schools by Study.com, the sales and business marketing program is one of just a handful of majors focusing on both selling and sales leadership and since 2007 has been recognized by the Sales Education Foundation as being one of the Top University Sales Programs.•National researcher Gartner lists the integrated supply management program among the nation's 10 leading supply chain undergraduate programs and has done so for the past three years.•WMU has the world’s oldest, largest and premiere blindness and low vision studies program of its kind in the world.•The Haworth College of Business is among an elite group of fewer than 5 percent of business schools worldwide that are accredited at both the undergraduate and graduate levels by the Association to Advance Collegiate Schools of Business as well as among the select 1 percent that have additional specialized AACSB accreditation for their accountancy programs. The Division of Intercollegiate Athletics adds to the vitality of campus life. WMU is committed to gender equity and is an NCAA Division I school in the Mid-American Conference (Football Bowl Subdivision) and National Collegiate Hockey Conference.•By posting the league's best overall GPA for the academic year, the 398 student-athletes in WMU's 15 Mid-American Conference sports brought home the 2016-17 MAC Institutional Academic Achievement Award.•WMU's male student-athletes have had the highest overall GPA in the Mid-American Conference five times, capturing the MAC's academic achievement award for men more often than any other school in the league. In an effort to better define and measure what comprehensive excellence and the holistic development of Bronco Student-Athletes, Western Michigan Department of Intercollegiate Athletics and Director of Athletics Dan Bartholomae have unveiled Broncos REIGN: WMU Athletics’ Strategic Plan. REIGN is the acronym for WMU’s mission and stands for Reign as champions; Empower those we serve; Inspire community; Grow leaders, and Navigate and adapt. THE VISION: We will distinguish ourselves through COMPREHENSIVE EXCELLENCE enhancing the BRONCO LEGACY. THOSE IT WILL SERVE: Bronco Student-Athletes: We will lead the country in the holistic development of our athletes. Bronco Fans, Alums, and Supporters: We will serve as collaborative and transparent partners with high-quality connections and energizing events. Bronco Staff and Coaches: We will create a welcoming and inclusive environment that supports personal and professional growth. Broncos Reign took the values and priorities of the department and developed them into six strategic goals: 1) The Bronco Experience - Student-Athlete Holistic Development: We will be recognized as a national leader in the holistic development of our student-athletes. 2) The Winner’s Circle - Competitive Success/Championship Culture: We will annually compete at the top of our conferences, win championships and strive for national recognition in our sports programs. 3) Raising the Stakes - Aggressive Revenue Generation: We will develop and maximize sustainable resources to provide stable financial streams that lead our conferences. 4) Broncos United - Diversity Equity & Inclusion: We will be the front runner that drives our campus and conference standards for a welcoming, diverse and inclusive environment. 5) The Stables – Facilities: We will invest in facilities that enhance the student-athlete experience, provide events that are unique and memorable for our fans and compare favorably to our peers. 6) The Power of the Heard - Community Engagement: We will harness the power of our brand through strategic partnerships with our campus, community, the state of Michigan and Broncos worldwide.
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