Welcome to Arkos Health! We are a value-based healthcare company providing solutions for payors and providers by combining unique technology with in-home, virtual, and in-clinical care for patients. Arkos serves health plans and provider organizations by managing their highest-risk and highest-cost populations.  We are currently in Arizona, Nevada, North Dakota, Illinois and Vermont! Our goal is to be the most valued partner to health plans, service providers, and the community we collectively serve. 

How You'll Make a Difference: 

The Director of Operations is responsible for advancing the operational effectiveness, patient care, and ensures alignment with overall market strategy. They will drive initiatives that enhance patient outcome, people management, and reduce cost of care. The Director of Operations will coordinate all operational functions across clinical and non-clinical team members ensuring the day-to-day aligns with the overall goal of Arkos Health Inc. while ensuring compliancy regulations.

Essential Duties and Responsibilities: 

• Collaborate and build competencies in standardizing processes to ensure KPI’s are met
• Manage and provide guidance to team members to effectively to execute processes and proper workflows
• Ensure market alignment to organizational goals and contractual obligations, including but not limited to, Comprehensive Health Assessments (CHA’s), HCC gap closure, managing utilization and readmission, quality gaps and coordinating SDoH interventions
• Analyze data and KPI’s including but not limited to, cost, utilization, STARS/HEDIS, patient and provider engagement and implement strategies that align with market and organization goals
• Collaborate with key team members to drive initiatives to close quality gaps, improve HEDIS measures, STAR ratings and other key market metrics
• Support and mentor team members with resources and tools needed for efficiency amongst positions
• Collaborate with Quality Assurance team to ensure adherence to industry standards and regulations
• Perform other duties as assigned to support the overall effectiveness of the organization

Qualifications and Skills: 

• Bachelor’s degree in healthcare administration, Business Administration or related field
• At least 5 years of experience in healthcare management or operations management
• Experience working in population health or value-based healthcare
• Strong knowledge in healthcare operations, ACO’s, CMS quality measures, and/or provider management
• Proven experience managing external partner relationships, including by not limited to, providers and customers
• Language & Communication Skills: excellent leadership, management, and communication skills with ability to work collaboratively with other departments and external stakeholders; must be fluent in both spoken and written English and maintain professionalism in all verbal and written correspondence with both internal and external clients.
• Decision Making: strong ability to self-manage time to manage multiple projects and priorities in a fast-paced environment
• Computer Skills: able to utilize necessary programs to ensure effective communication, collection of metrics, and proprietary software; including but not limited to: Microsoft product suite, Adobe Suite
• Problem Solving: strong analytical and problem-solving skills

What's Next?  

Apply for the Job! Our recruitment team will review your application and reach out to schedule a quick call! 

Must complete our Culture Index Survey.

Take the assessment at https://go.cultureindex.com/s/bg3VS0H2kF. This is not a pass/fail test and does not measure intelligence. 

Arkos Health EEO Statement: 

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. 

Arkos Health is a drug-free workplace. All job applicants selected for employment are required to submit to a pre-employment drug test and background check. 

Arkos Health participates in E-Verify to confirm eligibility to work in the United States. To view the details on this program, visit our career page at Careers - Arkos Health