• Provide strategic, independent and critical thinking to the over-all goals of the Atlantic Union Bank Center.
• In consultation with the Director of the Atlantic Union Bank Center, provide leadership and supervision for the Facility Manager - AUBC, student employees, wage staff, interns, and practicum students, including recruitment, hiring, training, evaluation, and, when necessary, corrective action or termination.
• In consultation with the Assistant AD for Facilities and Events and Director of the Atlantic Union Bank Center, assign event management responsibilities and ensure employees perform at a high level for all events.
• Manage and provide oversight of third-party event staffing and contracted support services.
• Maintain all operational and safety standards for the venue and events, fostering a culture of professionalism, accountability, and exceptional client and guest experiences.
• Develop and implement policies, procedures and performance standards within the operations and events of the AUBC.
• Serve as the primary liaison to key stakeholders: JMU Athletics, Basketball Programs, University Events, Concert/Event Promoters and other event clients.
• Lead and schedule operations and event meetings.
• Serve as chair of Atlantic Union Bank Center operations meetings; lead event managers in developing, maintaining, and distributing comprehensive event operations plans.
• Promote a culture of hospitality, teamwork and accountability within the events team of the AUBC and ensure all staff are performing at a high level.

• Serve as the Event Manager for assigned special events in the Atlantic Union Bank Center and as needed in other athletic facilities.
• Enforce compliance with health, fire, and safety regulations; oversee crowd control and ensure the safety of all event personnel, attendees, and participants.
• Direct and oversee full venue operations during assigned events, serving as the primary point of control.
• Provide strategic planning from start to finish for events held at the AUBC.
• Oversee scheduling of all special events and activities in the arena, including oversight of event data entry and calendar management by operations and office staff.
• Serve as venue lead for NCAA, Sun Belt conference and post-season events; act as a core member of the Event Management Team (EMT) and Joint Operating Committee (JOC).
• Responsible for driving revenue through events in the AUBC and other venues as directed
• Work with promoters, agen ts and event producers to recruit and secure events.
• Negotiate event contracts, rental/use agreements and service terms while ensuring compliance with applicable policies.
• Responsible for researching and creating accurate event budgets and estimates to provide to clients and reconcile event settlements in a timely manner.
• Identify any new event and strategic opportunities to increase venue utilization and profitability
• Oversee event and venue operations for Men's and Women's Basketball games in partnership with the specified game manager

• Ensure adherence to University, NCAA, Sun Belt Conference, local, state and federal regulations and standards. (including ADA, OSHA, Fire codes, etc.)
• Work with campus risk management and emergency management teams to ensure liability prevention.
• Maintain licenses, permits and certifications as necessary.
• Schedule events with a full understanding of operations and in a timely manner to most efficiently utilize all spaces within the AUBC
• Serve as the primary liaison for all support services for venue or event management including campus service providers and departments as well as third party service providers

• Coordinate with campus service providers (Parking Services, Public Safety, Facilities Management, Concessions, Catering, Risk Management) to ensure appropriate event support.
• Build and maintain professional relationships with external vendors and contracted services (e.g., health services, communications, production).
• Provide timely and accurate information to all partners, ensuring efficient planning and event logistics.
• Lead and/or support event estimates, recruiting, and planning for all special events.
• Monitor and manage financial outcomes related to events, maintaining accountability for budget adherence and accurate reporting.
• Responsible for post-event follow-up and client retention to build a repertoire of annual events, making each year more efficient and impactful.

• Demonstrated experience in event management, venue operations or facility management, preferably with concerts, conferences and other large event within an arena venue.
• Prior experience with third-party vendor management including event staffing, production, security and others.
• Proven ability to manage multi-scale events simultaneously in a fast-paced environment.
• Prior experience managing employees and leading teams.
• Strong knowledge of venue safety standards, emergency procedures and risk management practices.
• Proven ability to create exceptional experiences while building a culture of hospitality for each person associated with any event.
• Experience in developing and managing budgets, estimates and financial reports.
• Demonstrated ability to engage and build strong partnerships with on-campus departments, community organizations and external clients.
• Strong organizational skills.
• Proficiency with event management software and scheduling systems in addition to administrative software and apps.
• Ability to work flexible hours, including evenings, weekends and holidays are required by event schedules.

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