Boone, North Carolina
Bridgeport, Connecticut
Posted: 12-Jan-26
Location: Abilene, Texas
Type: Full-time
Sector:
For the purposes of ACU’s Background Check and Self-Reporting Policy, this position is classified as security sensitive.
The key principles of this job are to: Support ACU’s Mission: Educate students for Christian service and leadership throughout the world.
Scope: ACU Athletics is searching for a dedicated leader to execute a ticket sales plan while maintaining the reputation for excellent customer service and detailed record keeping as the Assistant Athletic Director or Director of Ticketing.
This unit reports to the Associate Vice President/CRO for Athletics and works collaboratively with the Athletics Marketing, Communications and Advancement to promote and sell tickets and steward relationships with ticket holders and donors. This sales driven leader will be responsible for ticket operations at all home and select away ACU athletics events. This leader must be organized and self-motivated. She or he must be skilled in fast paced problem solving, creating and executing strategic annual sales plans, communicating with all customers and campus partners while maintaining excellent customer service. This individual will oversee multiple part time employees. Foundational responsibilities will include: Create a strategic, multi-year sales plan for all ticketed sports Develop detailed ticket office operation policies and procedures Assist in creative marketing efforts to increase attendance at home events Develop an expertise with the department ticket software platform Ensure detailed record keeping, timely reporting and collaboration with campus partners Oversee daily sales operations Perform general administrative duties and assist with home game operations Essential Duties include the following. Other duties may be assigned. Reasonable accommodations may be made to enable individuals to perform the essential functions.
Create a strategic, multi-year sales plan for all ticketed sports Focus on increasing season ticket holders Develop customer retention strategies Promote ticket sales incentives, group sales, mini plans and other creative solutions to increase attendance. Develop detailed ticket office operation policies and procedures Create handbook of policies and procedures for all ticket office workers Develop game day sales standards Establish reasonable standards for complimentary tickets and player pass operations Assist in creative marketing efforts to increase attendance at home events i. Tracks unsold inventory, pace of sales, revenue, pricing, and secondary marketplace trends to maximize ticket revenue and attendance through all available tools, including dynamic pricing. Develop an expertise with the department ticket software platform Serve as primary manager for software and liaison with necessary campus partners Ensure detailed record keeping, timely reporting and collaboration with campus partners Create and submit regular sales reports for Associate VP and VP of Athletics, Business office and campus partners Track necessary athletics donations in conjunction with University Advancement Must communicate effectively with many groups in order to verify payment for tickets and all internal invoices. Oversee daily sales operations In conjunction with the developed policies and procedures Effective resolution of all customer service issues at all points of sale locations and at athletic events. Ensure all front line workers are equipped to serve customer requests Perform general administrative duties and assist with home game operations Required to attend most if not all ticketed home events Some travel expected particularly to away football and conference tournament events Responsible for having a comprehensive knowledge of all rules and procedures governing complimentary ticket admission, official visit complimentary ticket admissions, and unofficial visit complimentary ticket admissions.
Professional Development Requirements:
Skills Driven, sales focused, self-motivated to set, reach and exceed goals Strong written and oral communication skills Exceptional emphasis on customer satisfaction Detailed and accurate record keeping and organization Supervisory skills (other university employees, student employees, volunteers, event staff, etc.) Knowledge of ticket sales software
Training Modules Required
Continuous desire to improve knowledge of ticket sales platform Continuous improvement of sales and creative communications Developing a collaborative and strategic annual sales campaign Desire to build genuine relationships with ticket holders, community and campus
Qualifications:
ACU is affiliated with the fellowship of the Church of Christ. This position requires the employee to be a professing Christian and to be willing to support the Christian mission of ACU.
Professional
Minimum of Bachelor’s degree. At least 1 year of responsible experience in ticket operations, with some supervisory or management experience preferred. Demonstrated knowledge of sales strategies. Demonstrated commitment to accuracy and quality of work. Broad understanding of/and interest in numerous sports.
Personal
Christian integrity Disciplined, enthusiastic self-starter Ability to work and interact well with coaches, staff, student athletes, administration, media and other external audiences Exemplary communication and interpersonal skills Commitment to quality Strong work ethic Organizational skills/ability to balance multiple projects and tight deadlines Extensive travel Loyal Ability to handle pressure
Physical Demands Able to endure extended periods of sitting and typing at computer terminal Able to reach and climb to reach files Extended periods of walking and climbing stairs Able to communicate with various audiences on the phone, in person and via computer Able to lift heavy boxes Able to lift chairs and tables and equipment necessary to arrange for event sales and other events. Able to drive to athletic event locations Able to represent ACU at conferences Irregular work hours/long days, weeknight hours and weekends. Extended travel, i.e. same-day, 1-2-day, week long, etc trips. Exposed to extreme weather conditions