The Director of Membership Sales & Development is an exempt position that works under the direction of the Chief Operations Officer and Executive Director
Responsibilities: Responsible for overall management of Membership acquisition and retention:
Key Responsibilities:
1.Sales and Prospecting:
a. Actively identify and generate new leads through various channels, including networking, cold calling, and referrals.
b. Conduct sales presentations and meetings with potential members to explain membership benefits, pricing, and the joining process.
c. Follow up with prospects to provide additional information and close sales.
2.Customer Relationship Management:
a. Work as a team with member services representative to nurture relationships with current and potential members to ensure long-term satisfaction and retention.
b. Oversee and handle membership inquiries, provide solutions, and address concerns in a timely and professional manner.
c. Responsible for all aspects and oversight of AMS/CRM software, as it relates to member data, tracking interactions, managing sales pipeline, and reporting on progress toward goals.
3.Collaboration and Teamwork:
a. Work closely with the marketing team to develop and implement strategies to attract new members.
b. Collaborate with member services representative to ensure smooth onboarding and integration of new members.
c. Provide feedback to management on market trends, competitor activity, and potential opportunities for growth.
4.Reporting and Analysis:
a. Regularly update sales forecasts, track performance against targets, and prepare reports for management.
b. Analyze membership trends and data to identify areas for improvement and opportunities to increase sales.
5.Work Environment:
a. This position will require occasional travel for meetings, events, sales and networking opportunities.
b. The role may involve flexible hours, including evenings and weekends, to meet with potential members.
8. Staff Association committees as assigned (Membership; Credentialing; Value added, Nominating)
9. Other duties as assigned.
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance
Schedule:
Monday to Friday
Weekends as needed
Work Location: Remote
Required Qualifications:
a. Proven experience in sales, preferably in a membership-based organization.
b. Strong communication, negotiation, and interpersonal skills.
c. Ability to work independently and as part of a team.
d. Proficient in AMS/CRM software and other sales-related tools.
e. Goal-oriented with a strong focus on achieving targets.
f. Bachelor's degree in Business, Marketing, or a related field. In lieu of degree, 3 years or more experience in the home care industry in Texas.
Preferred Qualifications:
a. At least 3 years or more experience in the home care industry in Texas.
b. Familiarity with use of social media platforms and digital marketing techniques.
TAHC&H is a highly respected trade association at the state and national levels. It maintains a dedicated leadership and committed expert staff to serve the industry and its members. The association relies on a strategic plan to set a course and monitor progress.
As an association, TAHC&H has championed the collective interests of Texas home care and hospice agencies, organizations, and individual professionals since its founding in 1969. TAHC&H headquarters are located in Austin, Texas, where they work to give home care and hospice providers a strategic pathway to key state lawmakers and health care regulators. Its mission joins together member organizations and individuals in a shared commitment to every citizen in need of quality, affordable in home services.