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Join the excitement of Cyclone Athletics and help shape unforgettable gameday experiences. Iowa State University Athletics is seeking an entry-level Athletics Ticket Coordinator to support ticket operations for collegiate sports and auxiliary events including concerts. If you thrive in a fast-paced environment, enjoy solving problems on the fly, and love connecting fans with the action, this role puts you at the heart of it all.
Examples of what you'll do
Ticket Operations — Lead setup, maintenance, and execution of ticket sales for assigned sports and small events.
Customer Service — Provide exceptional service, resolve issues, process orders and refunds, and build strong fan relationships.
Mobile Ticketing — Implement mobile ticketing solutions and coordinate with the ticketing system vendor.
Donor Seating — Assist with donors on seating assignments and apply priority seating policies.
Pricing, Promotions, & Sales — Collaborate with unit leadership on pricing strategies, promotional initiatives, and revenue generation.
Season & Group Orders — Assist with distribution and delivery of season tickets, group packages, and special orders.
Box Office — Lead box office operations and serve as the on-site ticket supervisor at designated events.
Complimentary Tickets — Oversee comp ticket requests for student-athletes, coaches, and staff through ARMS.
Sales Reporting — Complete end-of-season reporting, reconciliation, and system cleanup.
Compliance — Adhere to policies and regulations of the Athletics Department, University, Big 12 Conference, and NCAA.
Required Qualifications:
Bachelor's Degree
Preferred Qualifications:
Ticket operations experience for a collegiate or professional sports program.
Experience with ticket management systems including Ticketmaster.
Experience working with priority seating systems.
Application Instructions:
To view full job details and to apply visit https://www.jobs.iastate.edu/. All applications must be submitted on-line in Workday by EOD May 25th to guarantee consideration.
Iowa State University does not discriminate on the basis of race, color, age, religion, creed, national origin, pregnancy, sexual orientation, genetic information, sex, disability, or status as a U.S. Veteran. Inquiries regarding non-discrimination policies may be directed to the Office of Equal Opportunity, 2680 Beardshear Hall, 515 Morrill Road, Ames, Iowa 50011, Tel. 515-294-7612, email eooffice@iastate.edu
The Iowa State University Cyclones are an NCAA Division I FBS athletics program and a founding member of the Big 12 Conference. Iowa State began competing in intercollegiate athletics in 1892 and currently sponsors 18 sports. ISU Athletics strives to unite the university community and be a source of pride for all constituents by consistently demonstrating high levels of academic and athletic performance along with professional conduct by its staff and student-athletes.
Named the 2023 Entrepreneurial University of the Year for the Americas, Iowa State University is located in Ames, Iowa. But what truly makes Iowa State unique is a rare combination of campus beauty, the opportunity to be a part of the land-grant experiment, and the progressive and innovative spirit of the Cyclone experience.
As a public, Land Grant institution, Iowa State enjoys a world-renowned reputation for its excellence incorporating entrepreneurial initiatives throughout the university and prioritizing entrepreneurship and engagement in higher education. More than 30,000 students are enrolled at ISU and are served by over 5,000 dedicated faculty and staff who are committed to providing an outstanding all...-around experience for all Cyclone students.
With a population of more than 65,000, Ames offers cultural, recreational, educational, business, and entertainment amenities more common in bigger metros. Centrally and conveniently located in the heart of the Midwest and Iowa, Ames is located 30 minutes of Iowa’s state capital, Des Moines, and is known for its robust, stable economy, flourishing cultural environment, comprehensive medical care, top-quality schools, acres of parks and recreational opportunities, and of course as the home to Iowa State University.
In 2022, Ames was ranked one of the “Top 100 Best Places to Live” by Livability, No. 1 “Best States to Retire in 2021” by MoneyRates, No. 21 “Most Livable College Towns” by SmartAsset, and No. 5 “Best Iowa High Schools” by US News & World Report.
