Director, Ticketing & Equipment Management

Department: Athletics: Administrative

Education/Experience:

Knowledge/Skills/Ability:

• Exceptional interpersonal skills and the ability to work effectively with a wide range of constituencies in a diverse community.
• Ability to maintain composure, effectiveness, and focus when facing difficult challenges; demonstrating sound judgment and discretion in a potentially stressful environment.
• Ability to manage multiple tasks under pressure and is highly adaptable to rapidly changing priorities.
• Must be a self-starter with unquestionable integrity and a strong sense of professional ethics.
• Ability to make administrative and procedural decisions on sensitive, confidential issues and the ability to maintain confidentiality of information.
• Knowledge of the University structure, policies and procedures or ability to acquire knowledge in a short period of time.
• Ability to manage a budget; analyze situations and develop solutions; provide leadership and direction.
• Knowledge of intercollegiate ticketing best practices.
• Ability to hire/train/oversee support & student staff that assist in equipment and ticketing operations.
• Understanding of Business Office procedures
• Knowledge of intercollegiate athletic programs, and specifically equipment room operations.
• Knowledge of OSHA & NCAA requirements regarding equipment safety.
• Computer skills including Microsoft Word, Excel, and the Internet.
• Ability to understand, follow, and enforce safety procedures.
• Ability to travel between athletic facilities where teams are playing/practicing.
• Adheres to departmental policies and procedures, as well as rules and regulations of the University, the MAC, and the NCAA.
• Ability to effectively communicate both within and outside the College including, but not limited to, student-athletes, parents, recruits, coaches, athletic training staff, and athletic department staff.
• Travel is a requirement of this position.
• Ability to work a flexible schedule.
• Evening and weekend hours are a requirement of this position.

Physical Requirements:

Essential Functions:

• Oversee the ticketing program for the following NCAA Sports – Men’s & Women’s Basketball, Football, Men’s & Women’s Ice Hockey, Men’s & Women’s Lacrosse, Men’s & Women’s Indoor Volleyball.
• Oversee the digital ticketing software system to execute ticketing sales and run reports on ticketing trends.
• Coordinate all ticket purchases with the Business Office.
• Responsible for the oversight of support & student staff that aid with the Athletics Ticketing program.
• Aid the university in athletic contract management and institutional branding management.
• Supervise day-to-day operation of the equipment room(s).
• Responsible for the recruitment, hiring, and termination of equipment room support & student staff.
• Ensure that all equipment and uniform needs are met for all sports practices and competitions.
• Adhere to policies and procedures regarding distribution of equipment for all intercollegiate sports, to include fitting and issuance of equipment.
• Responsible for day-to-day problem solving of athletic equipment issues; ability to maintain good rapport with coaches, student-athletes, and staff.
• Adhere to OSHA requirements, and NCAA regulations with regards to equipment safety.
• Maintain an inventory of athletic equipment to include verifying and documenting daily receipt of equipment and supplies. Performs periodic inventory and grades equipment for usability.
• Coordinate all laundry room operations. Assists in the maintenance and repair of laundry room equipment. Store necessary laundry and supplies for use by Athletic Department staff.
• Prepare annual operating budget request to ensure efficient and economical management of the equipment room(s).
• Communicate with vendors regarding pricing, orders, returns, contracts, and product satisfaction.
• Budget, plan, develop, and analyze purchasing of athletic equipment and uniforms.
• Assist coaches with budget development, uniform and equipment orders/purchases, maintenance, and reconditioning records of equipment and uniforms for all sports.
• Coordinate activities with Head Coaches and work-study students/student managers to ensure availability and proper use of athletic equipment; i.e., competition, practice, spring game, special events.
• Develop strategy/calendar for equipment repair and maintenance.
• Ensure annual repair and reconditioning of football equipment (helmets and shoulder pads). Helmets are tested by National Operating Committee of Standards for Athletic Equipment (NOCSE) and certified for use.
• Annually prepares unpaid and overdue equipment reports for all student-athletes who have lost, damaged, or failed to return uniforms or equipment. Submits delinquent accounts lists to the Office Manager and assists in the procurement of the delinquent equipment or payment for the stated value of lost uniform or equipment.

Reports To: Director, Athletics
Work Location: Owings Mills
Position Category: Staff
Position Type: Full-Time
Months/Year: 12
Hrs/Week: 40
FLSA: Exempt
Hiring Salary Range: Anticipated to be $60,000 - $62,000
Close Date:
Open Until Filled: No

To be considered for this position please visit our web site and apply on line at the following link: stevenson.peopleadmin.com

EOE/AA Employer of Minorities/Females/Veterans/Disability

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